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FAQs
- Order Cutoff Time: 11:00 PM GMT (London time)
Orders placed after this time will be processed on the next working day. - Handling Time: 1–2 business days (Monday to Friday)
After your order is processed, it is handed off to our shipping carrier. - Estimated Transit Time: 3–5 business days (Monday to Friday)
Please note that delivery times may vary based on carrier performance or external factors.
We offer free shipping for all orders within the United Kingdom.
We offer a 30-day return policy.
You have 30 days from the date you receive your order to initiate a return
Once we receive and approve your return, your refund will be issued to your original payment method.
Refunds typically appear within 10 business days, depending on your bank or payment provider.
Currently, we ship only within the United Kingdom.
We are working towards expanding our shipping destinations in the future.
Our support team is here to help!
You can reach us at:
Phone: +31640132412
Email: support@opheliafitzroy.com
Address: Klinkerstraat 28, 5552BP, Valkenswaard, Noord-Brabant, Netherlands
VAT Number: NL858236795B01
Trade Number: 70286639
Company Name: Live by Trade
Our customer service is available Monday through Friday between 9:00 AM and 5:00 PM. We strive to respond to and resolve any questions or issues within 24 hours.